Community Coronavirus Support

A group has been set up to provide assistance to members of the Bunwell & Carleton Rode communities during the Coronavirus outbreak. Please see the guidelines below for requesting or providing assistance if you are in the Bunwell  & Carleton Rode area.

At all times please refer to the government guidelines at for any advice.


Our Guidelines 

Obtaining Prescriptions

Can we provide assistance during the lockdown

What can help be provided with

How to offer help

How to request help

How to provide help

How should I handle money


Key Contacts

South Norfolk Council (SNC) Early Help Hub - 01508 533 933 or text ADVICE followed by your message to 07860 017 323 . Click here for website.


Norfolk County Council (NCC) - 0344 800 8020 . Along with the Early Help Hub above they can provide help in 37 areas many of which are outlined in this PDF document. If NCC or SNC can't help you directly, they will put you in contact with someone who can! Calls cost no greater than a national rate call. Details of NCC's COVID Winter Support Scheme - including provision of food vouchers for school holidays - can be found here.


Us - We can be contacted by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or phoning 0333 050 9604 (local call cost from landlines).


NHS Volunteer RespondersYou are eligible for help from NHS Responders if you have coronavirus symptoms, are a carer and if you are vulnerable or shielding. NHS Responders can be contacted on freephone 0808 196 3646 (8am to 8pm, 7 days a week). Full details here.



Obtaining prescriptions

First and foremost: if you have symptoms of coronavirus, are elderly or clinically extremely vulnerable (shielding) please DO NOT attend a pharmacy. Please ask a friend or neighbour, one of the services below, or us.

South Norfolk Council (SNC) Early Help Help can pickup and deliver prescriptions for you. Please phone 01508 533 933 or text ADVICE followed by your message to 07860 017 323 .

ATTLEBOROUGH SURGERY DISPENSARY will deliver to people who are vulnerable or otherwise cannot leave the house. They are currently checking how many people in local villages would use a delivery service if offered. Please register your interest here or leave a message via 01953 453166 if you are not online.

You may be eligible for support from NHS Responders. They can be contacted on freephone 0808 196 3646 (8am to 8pm, 7 days a week), further details here.

As a back up to the SNC number: Norfolk County Council COVID Support can be reached on 0344 800 8020. You can reach us (Bunwell & Carleton Rode Coronavirus Support) on 0333 050 9604 .

Calling pharmacies first to check if an item is in stock is always a good idea. They will often give you a time when your prescription will be available. If an item has been sent electronically to a pharmacy and the item is not in stock: they can release the prescriptions back to the NHS 'Spine' database for another pharmacy that has the item in stock to dispense.

There are also a number of mail order NHS pharmacy services available including, but not limited to:

The Co-OpPharmacy2U and Well.



Can we provide assistance during the lockdown

Mutual aid groups will continue to provide an important lifeline to our communities during the UK lockdown, and will pose no additional risk, as long as we act safely and sensibly, within its parameters.

The government has specifically stated that those of us who are leaving the house “to provide care or help to a vulnerable person” will be allowed to carry on. On this basis, we are presuming that Mutual Aid groups will be allowed to carry on providing vital support to people in self-isolation or quarantine. Groups  should continue to follow the guidance to ensure you do not put yourself or others at risk in carrying out this support, but otherwise we would encourage groups to continue as before. 

The new rules on reduced trips means that people should carry out multiple errands at once to avoid excessive trips outside, such as doing your shopping at the same time as you shop for other people, or shopping for more than one person at the same time.

This decision is going to increase the anxiety and isolation being experienced across the UK. So offering phone calls and online support to people requesting help is going to be even more important than before.

We’ve already begun to show the world the incredible impact that something as simple as looking out for your neighbours can have in the face of coronavirus. As the situation develops, we look forward to continuing the work of building this network of local groups, and providing care and compassion in our communities.


What can help be provided with

We suggest the following

• Shopping

• Picking up prescriptions (see NHS guidelines here)

• Posting of mail

• Delivering a take-away meal 

• Having a chat (within current guidelines of course)


How to offer help

In order of preference

• Join the Facebook group ‘Bunwell Coronavirus Support’ at

• Volunteer to be a named helper by completing this form

• Respond to requests for assistance on the ‘Bunwell Coronavirus Support’ Facebook group

• Planning some shopping? Then let the group know and ask if anybody needs anything

• Collecting your prescriptions? Let the group know and ask if anybody needs theirs picked up

• Drop a leaflet round a neighbours offering help if required. Download here


How to request help

In order of preference

• Use online shopping services wherever possible. Bunwell Stores are offering a delivery service

• If a leaflet has been received contact the person detailed

• Join the Facebook group ‘Bunwell Coronavirus Support’ at

• Post a request for assistance the ‘Bunwell Coronavirus Support’ Facebook group. If no response is received please contact the e-mail address or phone 0333 050 9604 .

• E-mail a request for assistance to This email address is being protected from spambots. You need JavaScript enabled to view it.

• Send a text or phone the Bunwell Coronavirus Support telephone number at 0333 050 9604 


How to Provide help

• Ask them to give you a shopping list via phone call or text message before you go to the shop.

• Agree whether or not they will accept substitutions.

• Ask if they have any allergies or dietary requirements.

• Please keep 2m (6ft) from each other when dropping items off. If the householder has coronavirus symptoms please leave the items on the doorstep and knock or ring.

At all times volunteers should not put themselves at risk.


How should I handle money 

We strongly encourage volunteers not to accept credit/debit cards from people asking for help in order to buy resources on their behalf as this is a safeguarding risk.

To reduce the risk of fraud, we recommend that wherever possible you do your shopping and come back with a receipt before asking for money from people in self-isolation.

We also recommend that volunteers not make purchases larger than £30 for any one person or family in self-isolation.

In order of preference money can be received by:

• By bank transfer or paypal to minimise the risk of passing on the virus.

• Cheques can also be used if you have an banking app which scans and deposits the cheque (Barclays & Lloyds apps can do this, among others).

• You can disinfect any cash you receive using soapy water.

If you have a problem obtaining a payment contact This email address is being protected from spambots. You need JavaScript enabled to view it.