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Bunwell Information Guide


Accident and Emergency – Dial 999 and ask for “Ambulance”

When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs emergency care. You should get medical attention by either taking the patient to Accident and Emergency (A&E) at the Norfolk and Norwich Hospital or by phoning 999 for an emergency ambulance.

(Information on the N & N Hospital can be found at www.nnuh.nhs.uk and on future pages to be added to this Information Guide)

Your GP Surgery

Out of normal surgery hours (18.30 to 08.00 Monday to Friday, at weekends and on bank holidays), all GPs have an emergency service that can be contacted on 01603 488488. This service is only for urgent medical problems that cannot wait to be treated until normal surgery hours. However, if you are still not sure about the best way to deal with your symptoms, NHS Direct can advise you on what to do.

NHS Direct

NHS Direct is a 24-hour advice and health information service, staffed by nurses & professional advisors, providing confidential information on: what to do if you or a family member feels ill; particular health conditions; local health services (such as doctors, dentists or out of hours pharmacies) and self-help or support organisations

Phone no: 0845 4647 (calls charged at local rates)
Norwich NHS Walk In Centres– offering fast & convenient access to healthcare advice & treatment for minor injuries & illnesses. Assessments are carried out by experienced NHS nurses who provide a skilled, safe & caring environment

Address: Dussindale, Pound Lane, Thorpe St Andrew, Norwich, NR7 OSR

Location: Next door to the Sainsbury Superstore at Dussindale (just off the A1042)

Phone no: 01603 300122 Open: 7am to 10pm Mon-Sat, 9am to 10pm Sun

The Timber Hill Health Centre (Walk-in) 

Address: Level 4, The Mall, Norwich, NR1 3DD 

Phone: 0300 0300333

Emergency Dental Treatment

If you have dental pain and need advice or treatment during the evening, at a weekend or a public holiday, call this number: 08456 003246. You will be able to get advice on pain relief or an appointment will be made for you to see an emergency dental practitioner within 24 hours. This service is open weekdays and weekends (between 18.00 and 08.30) and on bank holidays.


Pharmacists (Chemists) can offer advice on medicines and how to take them. They can also offer advice on common complaints such as coughs, colds, aches and pains and other health issues such as healthy eating and giving up smoking. You can talk to your pharmacists in confidence. Most pharmacies now have a quiet area away from other customers where you can speak to the pharmacist more privately.

Self Care - A well stocked medicine cabinet will help you treat many everyday illnesses at home.

(All the wording in the above ‘Health’ section is taken from the Norfolk and Norwich University Hospital website: www.nnuh.nhs.uk – “Get the Right Treatment” (GTRT)